Apostrophe administers your health plan. This means we work for you. When you make smart healthcare choices, you get better health outcomes and lower costs. To get started, here are some exciting changes that you will see:
First things, first
As soon as you get your Apostrophe ID Card and welcome packet, go to my.apostrophe.health to register your card. During registration we will ask important questions like whether or not you are in the middle of long term care, if you have secondary insurance, and provide important reminders about Apostrophe.
Member Care Team
Tired of long waits and not getting your questions answered? Apostrophe’s dedicated Member Care team is available to help you anytime you need help- without the long waits and confusion that you normally get when you call into your health plan. Our Member Care team is available from 8am-6pm MST and is on call on weekends and holidays!
When to Call us:
If you have a procedure or surgery scheduled, we can connect you to the highest quality physicians and give you incentives for making smart healthcare choices.
- Anytime your doctor says “We don’t take Apostrophe”
- If you are in the middle of long term care (chronic illness, pregnancy, cancer, etc)
- A doctor tries to charge you for care – even copays
- Anytime you get a bill
Member Bill Pay
Never pay your doctor again – not even your copay! Apostrophe takes the confusion and chaos out of billing. You get one fully audited bill from Apostrophe. If you ever get a bill from your provider, don’t pay it! Take a picture of your bill and email it to firstname.lastname@example.org. We will handle it for you. If you have any questions about any of your bills, just call our member care team! We’ve got your back!
Feeling sick late at night or don’t have time to go to your doctor? Call our partner MeMD (866-810-7766) and press extension 1. You can talk to a doctor, get a diagnosis, and have an RX called in, all from the comfort of your couch for no charge. You can also use our other telemedicine partner, Sherpaa, for all your ongoing care needs. They can help manage your conditions and prescriptions all from the convenience of your home, on your time! To talk to a Sherpaa doctor, just log in via your Apostrophe Member Center.
Information for Your Doctor
You can check eligibility online at provider.apostrophe.health or you can call us at 855-999-2146.
We accept paper and electronic claims:
- EDI Payer ID: 81312
- Submit paper claims to PO Box 99012, Lubbock, TX 79490
99203 Initial Office Visit Example
Medicare Pays $107.52
Apostrophe pays 140% or $153.53
99213 Established Visit Example
Medicare Pays $73.81
Apostrophe pays 140% or $103.33
If these payment rates do not work for you, we are happy to consider reasonable alternative rates and enter into an agreement. Just give us a call or send us an email!
A list of procedures that require a pre-authorization is available here. You can also call our Provider Care team at 855-999-2146 and they can connect you to the pre-authorization department.